Case Study: Replay FX achieves seamless on-site ticketing and streamlined tournament management with ShowClix

How Replay FX Reaches New Levels in Gaming

Replay FX, run by the nonprofit Replay Foundation and home of the massive Pinburgh pinball tournament, grew from a niche competition into a multi-day gaming expo hosting thousands of fans. That rapid expansion exposed shortcomings with their previous ticketing partner: slow or absent support, no on-site assistance, chaotic tournament waitlists, and disjointed attendee data that hampered check-in and morning tournament starts.

ShowClix became their event-technology partner, assigning a dedicated Client Success rep and on-site Event Operations support, plus features like online tournament applications, real-time ticket inventory, and integrated check-in. The result was a smooth, faster box-office experience, an organized Pinburgh waitlist and check-in process, and the operational reliability Replay FX needed to continue scaling year after year.

Replay FX

Mark Steinman

Director