Case Study: Awesome Con saves time and delivers outstanding customer support with ShowClix

Awesome Con Utilizes ShowClix's In-House Call Center to Save Time and Provide Outstanding Customer Support

Awesome Con, Washington, D.C.’s premier comic and pop culture convention produced by LeftField Media, was experiencing rapid growth and needed to ensure fans received top-tier customer service. With increasing phone and email inquiries leading up to the event, the team required a skilled partner to handle high volumes of support so organizers could stay focused on event planning.

Awesome Con partnered with ShowClix’s in-house call center to manage phone ticket sales, email support, and guest requests like directions and parking. The collaboration resolved 1,200+ requests in 2017, saved 50+ hours, and achieved a 2-minute average resolve time—delivering a seamless fan experience while freeing the organizers to concentrate on the show.

Awesome Con

Kelly Comboni

President, LeftField Media