Case Study: Sittercity improves cross-team collaboration and product transparency with Shortcut

Sittercity uses Shortcut to ensure collaboration across every team, from engineering to marketing

Sittercity, a provider of technology for finding childcare, faced challenges with its previous project management tool, Jira. The platform was overly complex with a large feature set that the team did not use, which made the sprint process difficult for non-engineering teams and was not cost-effective. The company needed a more streamlined tool to foster collaboration across all departments, from engineering to marketing.

Shortcut provided a simple yet customizable solution that was adopted by the entire Sittercity organization. The tool improved transparency, allowing every team member to view the product roadmap and understand business goals. By using labels and milestones, the team could track progress toward objectives like revenue targets and prioritize work based on impact. The integration with Zendesk also improved workflow, enabling customer feedback to be directly connected to engineering tasks, which fostered greater empathy and understanding across teams.

Sittercity

Sandra Dainora

Senior Vice President Product