Case Study: Masabi gives its team more autonomy and visibility with Shortcut

Masabi switched to Shortcut to provide their team the space and autonomy to create a better experience for their riders

Masabi, a UK-based mobile ticketing technology company, turned to the Shortcut project management platform after frustrations with a previous tool. Their challenge was to effectively manage the complex development of their JustRide Platform, which required tracking work across user-friendly mobile apps, third-party system integrations, and associated hardware solutions for transit agencies globally.

The solution was implementing Shortcut, which provided the high-level visibility and simple interface the team needed. They mapped their refined process to the tool, using Stories, Epics, and Projects to organize work without formal estimations. The team loved using Shortcut, and they built custom integrations to extend its power. This adoption resulted in a trusted system of record that provided the space and autonomy for the team to create a better experience for their riders.

Masabi

Jonathan Hyde

Product Manager