Case Study: FullStory streamlines team workflows and custom integrations with Shortcut

FullStory leverages the Shortcut API to build and customize their own integrations

FullStory, a technology company, faced the challenge of coordinating work across its unique "job family" matrix structure and needed a strong system of record to keep everyone aligned. To manage this unorthodox and relatively flat organizational style, they turned to Shortcut as their project management tool.

Using Shortcut, each team was empowered to work with a customized workflow that suited their needs. Crucially, FullStory leveraged the extensive Shortcut API to build a custom Slackbot that automatically creates perfectly routed and assigned tasks, making Shortcut an integral part of their work fabric. The solution provided a centralized, flexible system that keeps all teams apprised and on track.

FullStory

Jaclyn Spangler

Hugger In Product