Case Study: Capsule achieves better product alignment and structure with Shortcut

Capsule unifies 3 delivery teams with Shortcut

Capsule, a modern CRM for small to medium-sized businesses, faced a challenge as its product team grew. With work spread across disparate tools like Trello and spreadsheets, the team struggled with alignment and prioritization. They needed a unified system to bring structure and visibility to their product development process without slowing them down, which led them to the vendor Shortcut.

By implementing Shortcut, Capsule centralized its product planning and development. The solution provided visibility through iteration cycles and velocity tracking, connected high-level strategy to daily work via Objectives, and integrated seamlessly with GitHub and Slack. As a result, the team gained a clearer understanding of their capacity, improved communication around shifting priorities, and brought demonstrable structure to their entire workflow.

Capsule