Case Study: Tocco D’Angelo boosts online bookings to 75% and cuts cancellations by 30% with Shore GmbH

Tocco D’Angelo - Customer Case Study

Tocco D’Angelo Hairstudio, a three‑person hairdressing salon in Niederuzwil, Switzerland, was struggling with time‑consuming daily planning and a fragmented booking process: handwritten agendas, clients contacting owners outside opening hours, last‑minute appointments and frequent no‑shows. To address this, the salon implemented SHORE, using SHORE CRM and SHORE Online Booking to centralize scheduling and client communication.

SHORE delivered online appointment booking, SMS reminders, a calendar view and reporting (accessible via the SHORE App), allowing the owners to coordinate schedules from home and reduce after‑hours contact. As a result, 75% of clients now use SHORE’s online booking and cancellations have fallen by 30%, improving daily planning, saving the owners’ free time and giving clearer insight into client booking behavior.

Tocco D’Angelo

Roberto Cianciarulo Lombardi

Owner & Manager