Case Study: Ruhe-Pol achieves 20% revenue growth and eliminates appointment cancellations with Shore GmbH's SHORE CRM

Ruhe-Pol - Customer Case Study

Ruhe-Pol is a one-person beauty studio in Munich run by Kathrin Haupt that struggled with time-consuming manual newsletters, missed appointment inquiries during treatments, a high cancellation/no-show rate, and limitations of prior booking software. To solve this she turned to SHORE, using SHORE CRM and Online Booking to streamline communications and scheduling.

SHORE implemented automated newsletters, SMS/appointment reminders, editable/approvable bookings and a mobile Business App so Kathrin can confirm or decline requests on the go. As a result, Ruhe-Pol saw a 20% increase in turnover, a 100% reduction in canceled appointments thanks to reminders, and 60% of newsletter recipients reacting directly to content.

Ruhe-Pol

Kathrin Haupt

Owner