Case Study: Ritterschwemme achieves 10% online reservations and 100% customer satisfaction with Shore GmbH

Ritterschwemme - Customer Case Study

RITTERSCHWEMME, a traditional Bavarian restaurant committed to regional ingredients and sustainability, was losing business to missed calls, facing time-consuming callbacks and low customer acquisition through its website. To modernize its customer communication and offer 24/7 reservations, the restaurant adopted SHORE’s online booking solution and SHORE Merchant App as a support system for bookings and mobile management.

SHORE implemented website-based online booking, mobile reservation management via the SHORE Merchant App and a newsletter function, enabling the owner to confirm reservations from anywhere. As a result, 10% of reservations now come through SHORE, customer satisfaction is reported at 100%, and the team has reclaimed significant time previously spent on callbacks and emails.

Ritterschwemme

Mahmut Gerzic

Manager and Owner