Case Study: Performance Spine & Sport achieves more bookings, 70% fewer cancellations and 100% patient satisfaction with Shore GmbH (Shore CRM)

Performance Spine & Sport - Customer Case Study

Performance Spine & Sport, led by Dr. Rinn, faced unclear appointment planning, frequent interruptions, missed calls outside office hours, no automated reminders, and no way to manage appointments on the go. They chose SHORE (Shore CRM and the SHORE Merchant App) to provide online booking, automated text reminders and mobile appointment management.

SHORE implemented Shore CRM and the SHORE Merchant App—adding online booking, unlimited SMS reminders, a drag-and-drop calendar and mobile editing—so staff could manage appointments anywhere. The SHORE solution directly drove about 2 new patients per week via online booking, cut cancelled appointments by 70%, and delivered 100% patient satisfaction while streamlining the clinic’s workflow.

Performance Spine & Sport

Rinn

Performance Spine & Sport