Case Study: IOSOY achieves 35% of turnover from online bookings and 50% fewer cancellations with Shore GmbH

IOSOY - Customer Case Study

IOSOY, the Munich fashion label run by Barbara Weigand, struggled with disruptive appointment enquiries, double bookings, last‑minute cancellations and an impersonal, hard‑to‑maintain website. To address these issues she turned to SHORE, adopting SHORE’s online booking system and SHORE Web site service to integrate appointments, block private times and add online booking and reminders.

SHORE implemented online appointment booking, one‑day SMS reminders, post‑appointment feedback requests and took over creation and maintenance of IOSOY’s website. As a result SHORE helped cut cancellations by 50%, enabled 35% of IOSOY’s turnover to be traced to SHORE bookings, drove 25% of customers to leave reviews and delivered 100% customer satisfaction with SHORE’s service, allowing Barbara to focus on sales and store growth.

IOSOY

Barbara Weigand

Owner