Case Study: Barbara Kempski achieves 30% revenue growth and 80% higher patient satisfaction with Shore GmbH

Barbara Kempski - Customer Case Study

Barbara Kempski, an alternative health practitioner, faced difficulty reconnecting with former patients, tailoring customer acquisition by patient group, scheduling newsletters in advance, and managing technical issues with her website and IT. To address these challenges she turned to SHORE for website support and the SHORE Online Booking System.

SHORE carried out a smooth IT changeover, fixed her website issues, provided a personal customer representative, and implemented online appointment booking with built‑in patient data capture. As a result, SHORE helped Ms. Kempski increase turnover by 30%, boost customer satisfaction by 80%, and generate that 90% of appointments made via the SHORE Online Booking System as new patients.

Barbara Kempski

Barbara Kempski

Alternative Practitioners