Case Study: University Auto & Tire boosts trust, efficiency, and tire sales with Shopmonkey

University Auto and Tire Builds Trust, Equips Techs to Upsell

University Auto & Tire, a family-owned auto repair shop in Fayetteville, Arkansas, needed a better way to manage growing operations, reduce wasted time on phone calls, and build trust with customers—especially out-of-state parents paying for their students’ repairs. The shop chose Shopmonkey as its all-in-one shop management platform, including digital inspections and integrated payments, to modernize the customer experience and streamline daily workflows.

With Shopmonkey, University Auto & Tire improved internal communication, reduced phone time, and gave customers photos, videos, and diagnostic reports for faster approvals and remote payment. The results were strong: Google ratings rose from 4.0 to 4.8 stars, tire sales grew to 10–15% of revenue, and employee headcount doubled in a year.

University Auto & Tire

Will Helton

Owner