Case Study: Top Shop Auto achieves 20% increase in monthly gross sales with Shopmonkey

Top Shop Auto Sees Huge Jump in Gross Sales With Shopmonkey

Top Shop Auto, a small auto-repair shop in Lafayette, California, faced an outdated server-based system that relied on paper work orders, caused mechanic and service-writer inefficiencies, risked lost information, and made remote access difficult for co-owner Michael McKee. Wanting a paperless, mechanic-friendly system with integrated payments and better customer communication, they evaluated and adopted Shopmonkey (Shopmonkey Shop Management Software).

Shopmonkey was rolled out in about two weeks and gave Top Shop Auto a tactile, mechanic-friendly interface plus texting/email approvals, online payments, and automated reminders. As a result, Top Shop Auto reported a 25% boost in efficiency, a 20% increase in monthly gross sales, a 90% decrease in phone calls, and a 75% drop in no-shows, enabling the shop to expand and hire during COVID‑19.

Top Shop Auto

Frank Powell

Co-Owner