Case Study: Queens Auto Services expands tire business and improves customer communication with Shopmonkey

Queens Auto Reigns Supreme, Expands Tire Repair Business

Queens Auto Services, a multi-location auto repair and tire shop in Elgin, IL, needed a better way to manage growth as it expanded to a second location. The team wanted to improve inventory tracking across stores, modernize customer communication, and replace limited software tools with a more comprehensive shop management solution. Shopmonkey was selected to support these needs.

With Shopmonkey’s all-in-one shop management platform, Queens Auto Services streamlined workflows, tracked inventory across locations, and kept customers updated through two-way messaging, photos, digital estimates, and status alerts. The result was greater efficiency and transparency, with vehicle throughput increasing from 10–15 per day to 20–25 per day while helping the shop nearly double the number of customers served daily.

Queens Auto Services

Al Perez

Service Manager