Case Study: Sweetie Pies on Main achieves streamlined staff training and smoother operations with ShopKeep

Sweetie Pies on Main — Curating Sweet Treats of Long Island

Sweetie Pies on Main is a cozy coffee shop in a historic Cold Spring Harbor building where owners Judy and Tom Hogan curate fresh baked goods and coffee from local Long Island vendors. Their hands-on model—daily pick-ups and a largely seasonal, young staff—created operational challenges around employee turnover, training and running the shop smoothly while the owners learned retail systems for the first time.

They implemented ShopKeep POS, whose simple interface, powerful search and Pocket App made training faster and let the owners monitor sales remotely. Backed by ShopKeep Experts and friendly customer care, the system streamlined operations, reduced training friction, improved real-time visibility into sales, and became an indispensable investment for the business.

Sweetie Pies on Main

Tom Hogan

Sweetie Pies on Main