Case Study: Palenque Home Made Colombian Food achieves faster transactions and dependable support with ShopKeep

Palenque Home Made Colombian Food - Customer Case Study

Palenque Home Made Colombian Food is a Brooklyn food truck run by co‑owner Nena Sierra, serving high‑volume lunch crowds with popular arepas. The business faced unpredictable surges and slow processing with a traditional cash register, causing long lines, lost customers, and a need for dependable support during emergencies.

Switching to ShopKeep gave Palenque a sleek, intuitive POS that sped up transactions, increased customer throughput at peak times, and quickly paid for itself. Reliable 24/7 customer care — which helped repeatedly during events like Hurricane Sandy — delivered the uptime and peace of mind Nena needed to keep the truck running and revenue steady.

Palenque Home Made Colombian Food

Nena Sierra

Co-Owner