Case Study: Quest Awards achieves rapid online growth and automated custom ordering with Shopify

Quest Awards - Customer Case Study

Quest Awards, a 19‑year‑old Ottawa maker of acrylic awards, plaques, trophies and medals, had been operating as a small home‑based business and struggled with time‑consuming, manual customization and a limited online presence that constrained growth. The company needed a way to scale product offerings and streamline custom orders so customers could easily provide logos and engraving instructions without phone trips or in‑store visits.

By investing in Shopify and expert customization (with Paradise Commerce) and adding apps like Product Customizer, Canada Post shipping, Facebook store and Custom Orders, Quest automated the entire order flow—customers now select a product, upload artwork and checkout online. The site relaunched with 1,000+ products in six weeks, sales have grown month over month, and the business gained significant capacity and momentum for future expansion.

Quest Awards