Case Study: Pepper Palace achieves 900% customer database growth and 127% GMV growth with Shopify POS

Pepper Palace Scales its Customer Database and Drives Repeat Purchases with Shopify POS

Pepper Palace, the spice-themed retail chain, wanted to unify its online and in-store operations so it could scale faster and turn store shoppers into repeat online customers. Before switching, disconnected systems for orders, inventory, payments, and customer data made checkout slower and reporting harder. Pepper Palace turned to Shopify POS and Shopify Plus to centralize its commerce stack.

Shopify implemented the new ecommerce and POS setup across online and 40 store locations in just two months, giving Pepper Palace one central admin for all channels. With Shopify, the brand cut 10 to 20 seconds from each transaction, scaled to more than 100 locations, grew its customer database by 900% to over 500,000 profiles, and increased monthly gross merchandise volume by 127%.

Pepper Palace

Corey Hnat

Pepper Palace’s Marketing and Digital Sales Manager