Case Study: Peak Design improves customer service and checkout speed with Shopify POS Go

Peak Design Improves its Customer Service and Checkout With Shopify POS Go

Peak Design, a retail brand selling camera gear online and in stores, was struggling with congestion at its checkout counter because its stationary POS setup forced staff to move back and forth between the showroom floor and the register. To improve service and reduce bottlenecks, Peak Design turned to Shopify POS Go.

With Shopify POS Go, Peak Design’s staff can scan products, check inventory, and accept payments anywhere in the store using one handheld device. Shopify helped the retailer increase productivity and transaction speed, deliver more personalized service, and offer ship-to-home fulfillment, all while reducing checkout congestion and improving the overall customer experience.

Peak Design

Mark Wang

Business Technology Director