Case Study: LCDcycle scales its wholesale smartphone and tablet parts business and boosts customer retention with Shopify

LCDcycle - Customer Case Study

LCDcycle, based in Huntsville, Alabama, operates LCDcycle.com and sells wholesale smartphone and tablet replacement parts to local repair shops. Founded out of the founder’s experience running a repair chain (Phone Restore), the business was created to solve the lack of reliable domestic wholesalers and to balance strong service with measured growth.

The company used aggressive outbound sales to win initial customers and then focused on exceptional service (no‑questions‑asked returns) to drive repeat business, scaling operations only as human and financial capacity allowed. Tools like ShipStation, BoldApps’ Customer Pricing and Retention Grid enabled quantity-based discounts and customer retention, resulting in steady repeat customers and sustainable wholesale growth.

LCDcycle