Case Study: Konditor achieves lower costs and better customer experience with Shopify

Konditor’s unified commerce serves up customer and employee satisfaction

Konditor, the London family bakery known for handmade cakes and seasonal treats, was struggling with costly, buggy ecommerce and a slow, disconnected POS system that made inventory, reporting, and customer data hard to manage. Before switching to Shopify, the team was spending too much time fixing issues instead of improving the customer experience.

Shopify helped Konditor unify ecommerce and in-store selling with Shopify POS, streamlining admin, reporting, and loyalty management across four stores and online. The results were immediate: 13% lower costs versus its previous providers, over 1,000 loyalty sign-ups, and 50% less time spent on tasks like inventory updates, all while improving both customer and employee experiences.

Konditor

Tom Rundell

Online Operations Manager