Case Study: KERO Products achieves under-24-hour order turnaround and streamlined shipping with Shopify

KERO Products - Customer Case Study

KERO Products is a Chicago-based two-person Apple MFi design and manufacturing partner best known for the Nomad Cable, a 3" Apple-certified iPhone cable for key rings that ships worldwide. After funding initial inventory on Kickstarter, the founders struggled with a simplistic storefront and a cumbersome fulfillment workflow—manual spreadsheet exports, truncated addresses and overwhelmed operations left them unable to keep up with demand.

They migrated to Shopify and adopted apps like ShipStation and Order Lookup to automate shipping and customer self-service. Orders are now processed in under 24 hours, customer emails have gone from apology to thanks, and the team is preparing new colors and additional products while managing the store from desktop or mobile.

KERO Products