Case Study: Waterdrop achieves unified global retail growth with Shopify POS

How Waterdrop® manages 40+ stores worldwide with Shopify POS

Waterdrop, the Austrian sugar-free beverage brand, wanted to scale its in-store and online experience while keeping customer interactions personal and consistent across 40+ stores worldwide. The company needed a way to unify payments, customer data, and retail operations as it expanded internationally, and it turned to Shopify, including Shopify POS, to support that growth.

Shopify implemented a unified commerce setup with Shopify POS, POS hardware, and international sales features, connecting in-store and online transactions with Waterdrop’s CRM and making pop-ups easier to run. The result was faster store openings, better customer insights, smoother loyalty and subscription experiences, and measurable business growth—Waterdrop reached €140 million in revenue in 2024 and averaged 40% year-on-year growth.

Waterdrop

Kevin Breese

Global Retail Director