Case Study: Simon Pearce achieves unified retail, DTC, and B2B operations with Shopify

How Simon Pearce Unified Retail, DTC, and B2B Operations with Shopify

Simon Pearce, a handcrafted glass and pottery brand with retail stores, ecommerce, and wholesale operations, was struggling with fragmented systems, unreliable POS performance, and slow manual workflows for custom engraving and inventory updates. Before working with Shopify, the company had separate ecommerce, POS, and B2B systems tied to an aging ERP, making it difficult to scale while maintaining a premium customer experience.

Shopify helped Simon Pearce unify retail, DTC, and B2B on a single commerce platform, including Shopify POS and custom apps built with Shopify partner CQL. The result was stronger reliability with fewer outages, real-time inventory visibility instead of once-daily updates, and a faster engraving process that created instant digital previews and same-day work orders. Simon Pearce also consolidated three systems into one, improving operational efficiency and confidence across channels.

Simon Pearce

Kyle Tuttle

Director of Technical Products