Case Study: Christy Ng achieves 400% revenue growth with Shopify

From SME to enterprise Christy Ng achieves 400% revenue growth after replatforming

Christy Ng, a Malaysian apparel and accessories brand that grew from a flea-market side hustle into a 10-store retailer, struggled to scale its online business on Opencart. The website crashed during peak traffic, order processing was slow and manual, and checkout was clunky, creating a poor customer experience and high drop-off rates. Shopify Plus was chosen to help the brand handle rapid growth and improve operations.

Shopify implemented Shopify Plus, along with apps like Klaviyo and Gorgias and automation through Shopify Flow, to improve reliability, customization, and customer service. The move cut order-processing time from two days to one hour and reduced checkout dropout by 50%, while supporting over half a million customers and helping Christy Ng achieve 400% revenue growth.

Christy Ng

Christy Ng

Founder