Case Study: Excelerate Performance achieves 20% time savings and improved communication with Shop‑Ware

How This High-End Shop Went Digital & Bolstered Their Reputation

Excelerate Performance, a full‑service European, Exotic and Japanese vehicle shop in Branford, CT founded in 2003, had grown to a 19‑person team but was still relying on pen‑and‑paper and a custom system that made information management and communication unreliable. Owner Joshua Lockwood needed a cloud‑based shop management solution and selected Shop‑Ware to modernize work orders, technician input, and customer authorizations.

Shop‑Ware deployed its user‑friendly, cloud‑based shop management platform and Excelerate was fully up and running in under two weeks, leading to immediate gains in communication and workflow. The shop reported a 20% time savings on maintenance write‑ups, better job clocking and accountability, improved profitability and happier customers — a transformation driven by Shop‑Ware’s features and reporting.

Excelerate Performance

Joshua Lockwood

Owner