Case Study: DeBoer's Auto achieves time savings and higher profits with Shop-Ware

How this father-son team modernized their 40-year-old shop, saving them time and money

DeBoer's Auto, a father‑son repair shop in Hamburg, New Jersey, was held back by a slow, crash-prone shop management system that couldn’t handle all makes/models, didn’t interface well with digital vehicle inspections, and forced the team to juggle multiple tools and time‑consuming customer approval calls. After evaluating options, they chose Shop‑Ware’s shop management platform, including its customer engagement tools and GP Optimizer, to modernize operations.

Shop‑Ware implemented a unified platform that gives customers instant access to estimates and streamlines approvals; within one week DeBoer’s Auto saw measurable gains in shop efficiency and productivity. The shop now sustains a 25% approval rate for recommended services, reduced time spent on the phone, and reports higher gross profit per ticket using Shop‑Ware’s GP Optimizer to hit predictable parts margin targets — delivering clear time and cost savings and stronger customer reviews.

DeBoer's Auto

Bill DeBoer Jr.

Co-Owner