Case Study: Autowerkes Maine achieves 25+ hours/week saved and a 5% parts GP increase with Shop-Ware

How this Euro-centric shop optimized efficiency & boosted their bottom line

Autowerkes Maine, a 30-year, 5-star service center founded by Voit Ritch, was losing time and efficiency to an outdated shop management system—spending hours weekly on pre-writes and parts pre-ordering, avoiding appointment entry because scheduling was slow, using paper inspections, and manually keying stock into WORLDPAC speedDIAL. Wanting a cloud-based, paperless solution with built-in digital inspections, the shop selected Shop-Ware.

Shop-Ware’s implementation—featuring canned jobs, past services, multi-point digital inspections and the Optimizer—streamlined routine paperwork and workflows, cutting administration and human error. Autowerkes Maine reports immediate gains: an estimated 25+ hours saved per week, up to a 5% increase in parts GP (bringing in thousands more per month), faster ticket writing, and improved customer retention and satisfaction after adopting Shop-Ware.

Autowerkes Maine

Mike Bergeron

Manager