Case Study: Water Plus streamlines billing and improves customer access with Shoothill’s My Account Plus Portal

Water Plus migrates hundreds of thousands of customer accounts with Shoothill

Water Plus, a UK-based business water retailer, faced challenges with an outdated billing system that couldn't support its growth following market deregulation. They needed a digital solution to streamline back-end bill management and provide value-added services to distinguish themselves in a competitive market. They partnered with Shoothill to develop a new application to transform this process.

Shoothill developed and implemented the cloud-based My Account Plus Portal using Microsoft Azure and a .NET framework. The solution automated billing tasks, provided customers with clear data visualizations and environmental alerts, and successfully migrated a large volume of legacy data. This reengineered Water Plus's entire billing process, removing errors and delays, accelerating growth, and delivering a greater quality of customer service. Shoothill delivered a state-of-the-art solution that exceeded the client's expectations.

Water Plus