Case Study: D4Drivers speeds up medical bookings with Shoothill’s automated platform

D4Drivers boosts profits 50% and cuts booking time in half with Shoothill

Shoothill was engaged by D4Drivers, a company offering short-notice medical exams, to address a significant operational challenge. Their innovative service was being hampered by an antiquated, manual booking system where phone operators had to cross-reference customers with practitioners using paper maps and diaries. This process was extremely time-consuming and prone to error. D4Drivers challenged Shoothill to design a software system to streamline this workflow for their operators and to create a web portal for 24/7 customer access.

Shoothill developed a bespoke back-end database with a smart form wizard that automated the entire booking procedure. The solution drastically reduced the time per booking for call operators and was also deployed as a public-facing web portal. This transformation resulted in a 50% increase in profits for D4Drivers. The average call time was halved from 8 minutes to 4-5 minutes, and online bookings now account for 40% of all appointments. Shoothill's system enabled substantial business growth and greatly improved customer satisfaction.

D4Drivers