Case Study: SmartBox reduces overbooking with Shockoe's scheduling optimization tool

Smartbox stops overbooking across franchise locations with Shockoe

Smartbox, a provider of moving and storage solutions, faced a challenge with its franchise scheduling process. Without appropriate technology, its call center was frequently overbooking appointments, leading to customer dissatisfaction and operational inefficiencies. Smartbox partnered with Shockoe to enhance its web application and address this issue.

Shockoe developed a scheduling optimization tool that allowed Smartbox franchises to manage daily capacity with specific constraints for different appointment types. The solution provided agents with real-time visibility into available slots and enabled notifications for appointments. This eliminated overbooking, reduced employee rework, and ensured customers could reliably schedule services.

Smartbox