ShipWise
4 Case Studies
Case Study: LightBulbs.com achieves reliable shipping and 99.9% uptime with ShipWise
A ShipWise Case Study
How Lightbulbs.com enhanced shipping reliability and streamlined e-commerce operations
LightBulbs.com, a large online lighting retailer, faced significant operational disruptions due to frequent software outages from their previous shipping solution. These outages, over 20 in a single year, hindered their growth and ability to meet shipping deadlines for their B2B and B2C customers. To address these reliability issues, the company partnered with shipping solution provider ShipWise.
ShipWise implemented its hybrid on-premise solution, DSX, which provided a stable platform with 99.9% uptime. The vendor also collaborated closely with LightBulbs.com to develop several custom features, including a branded label tab and hotkeys to improve efficiency. This partnership eliminated previous stressors, restored confidence in their shipping process, and allowed the company to focus on its core business tasks and growth.
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LightBulbs.com
Paul McLellan
President