Case Study: De Bijenkorf enhances premium omnichannel shopping with Shipwire

De Bijenkorf partners with Ingram Micro Commerce & Lifecycle Services to support a premium shopping experience

De Bijenkorf, a leading premium department store in the Netherlands, needed a fulfillment partner to support its ambitious growth plans and maintain a premium shopping experience across its omnichannel operations. The company partnered with Ingram Micro Commerce & Lifecycle Services to find a solution that could handle its high standards for customization and seamless customer service.

The solution from Ingram Micro included hyper-customization of packaging, a comprehensive suite of last-mile delivery options, and a highly efficient returns handling process. These services enabled De Bijenkorf to ensure a seamless customer experience, guard against out-of-stock issues with a single inventory pool, and achieve a 99.9% order accuracy rate even during peak seasons. This partnership supported the retailer's growth and helped improve customer loyalty.

De Bijenkorf

Pieter Heij

Director of Multichannel, Technology and Supply Chain