Case Study: Western Industries Corporation achieves faster carrier capacity sourcing with Shipwell

Western Industries Corporation cuts carrier quote time from 2-3 days to minutes with Shipwell

Western Industries Corporation (WIC), a family-owned provider of custom packaging solutions, faced a significant challenge as its one-person logistics team struggled to meet modern e-commerce speed expectations. The company needed to source dependable carrier capacity quickly to avoid production backups and maintain customer satisfaction without sacrificing its quality-first service. To address this, WIC turned to Shipwell's cloud-based freight management software.

By implementing Shipwell's platform, WIC gained access to real-time quoting and a vast network of carriers, which slashed the time to get rate quotes from days to minutes. The solution, backed by responsive managed services, provided complete freight visibility with automatic status updates. This allowed WIC to instantly source capacity for overflow shipments, keep products moving, and ensure customer delight. The results included an estimated 24-hour time savings on carrier quotes and an average of 11.7 tracking updates per shipment.

Western Industries Corporation