Case Study: a leading food & beverage service provider achieves 100% on-time delivery with Shipwell

How Shipwell enabled a major producer of shelf-stable food products to save time and money while quickly pivoting operations during a period of high demand that saw order volume double

A leading food & beverage service provider, a global shelf-stable foods producer, was struggling with manual workflows and broker coordination across multiple systems as demand rose. Order management, tracking, and payments were siloed, creating too many touchpoints, limited visibility, and added strain on service levels and on-time expectations. Shipwell provided its connected TMS platform to help address these challenges.

With Shipwell, the company unified quoting, tendering, tracking, and payments in one interface, while automated communications replaced phone and email back-and-forth with brokers. The result was 100% on-time delivery during COVID-19, a 50% reduction in claims, and the ability to double shipping volume and carrier lanes without increasing team capacity. Shipwell also gave the team visibility into 100% of shipments across multiple brokerages, helping them respond faster to disruptions and improve customer experience.