Case Study: Lumi reduces quoting time by 80% and gains real-time shipment visibility with Shipwell

How Lumi saves valuable time & resources using automation & real-time shipment tracking

Lumi, a packaging and shipping supplier for online brands, faced slow freight quoting and limited shipment visibility as it scaled its B2B operations. Customers expected on-time, intact deliveries, but Lumi spent excessive time coordinating quotes across multiple carriers and lacked in-transit tracking. To address this, Lumi turned to Shipwell and its cloud-based TMS platform for quoting, booking, and real-time shipment tracking.

Shipwell centralized Lumi’s freight processes, providing instant carrier quotes and automatic tracking through its platform, APIs and carrier connections. The result: weekly quoting time dropped from 10 hours to 2 hours, Lumi now receives an average of 9.6 instant carrier quotes per shipment and 14.8 automatic tracking/status updates, and customers gain real-time visibility—saving time and improving service with Shipwell.

Lumi

Drew Soeder

Supply Chain Manager