Case Study: Leading Global Dry Bulk and Liquid Storage Company achieves 88% reduction in shipment management time and real-time visibility with Shipwell

Boosting Efficiency While Improving the Customer Experience

Leading Global Dry Bulk and Liquid Storage Company, a global leader serving projects on six continents, faced slow, manual outbound shipment processes managed by a two‑person team. Collecting bids by email, tracking rates in Excel, and managing exceptions with little visibility left them taking up to two days to complete bookings and lacking reliable OTD/OTP insight, so they selected Shipwell’s TMS/platform to streamline operations.

By consolidating workflows on Shipwell’s platform, the customer automated bidding, instant Bill of Lading creation, and ELD‑powered real‑time tracking, cutting shipment management time from days to about 2 hours and achieving an 88% reduction in time spent on shipment management. Shipwell’s analytics also surfaced high/low performing lanes for pricing opportunities and helped sales target top locations, improving customer communication, reducing disruptions, and delivering measurable efficiency and cost benefits.