Case Study: Large Oilseed Processor Company drastically reduces penalties and incidental charges with Shipsy

World’s Largest Oilseed Processor Drastically Reduces Penalties & Incidental Charges Using Real-Time Visibility

Large Oilseed Processor Company, based out of SEA and operating in 70 countries, faced fragmented shipment visibility and manual logistics workflows. The company had no single dashboard to track containers across multiple shipping lines and freight forwarders, could not provide accurate ETAs or departure/discharge timings to customers, relied heavily on manual follow-ups, experienced disjointed collaboration with freight vendors, CHAs and trucking agents, and suffered late submission of shipping and customs documents that caused significant financial penalties and rising incidental charges.

Shipsy implemented a unified real-time shipment tracking and execution platform—including automated milestone notifications, shipment-specific workflows, customized Shipsy BI dashboards and role-based access controls—to centralize collaboration and visibility. As a result, Shipsy eliminated manual follow-ups, delivered live container updates to customers, enabled the 30‑person documentation team to work more efficiently, and achieved a drastic reduction in financial penalties and detention/demurrage costs along with significant productivity gains across logistics, freight management, procurement and documentation teams.