Case Study: Sterling Restaurants achieves 45% faster order delivery with Shipsy

Sterling Restaurants Leverages AI to Deliver Orders 45% Faster

Sterling Restaurants, a multi‑brand dining group in Qatar serving QSR, casual and fine dining since 1977, faced poor post‑dispatch visibility, inaccurate last‑mile KPIs and data silos from spreadsheet‑driven operations that hurt customer experience and delivery resource management. To address these gaps they partnered with Shipsy, deploying Shipsy’s platform components including Shipsy BI, real‑time order tracking, an AI‑Enabled Auto Allocation Engine and a driver app.

Shipsy implemented live customer tracking, unified analytics dashboards, AI auto‑allocation for drivers, a dispatch screen and integrated customer communication/payment features, giving managers real‑time visibility and automated workflows. As a result Shipsy delivered measurable gains: 45% decrease in order allocation time, 24% increase in on‑time deliveries, 23% reduction in average distance traveled by bikers and a 77% reduction in delivery process steps.

Sterling Restaurants