Case Study: Spencer's Retail achieves 95%+ on-time deliveries and near-zero shipment errors with Shipsy

Spencer’s Retail Centralizes Transportation & Warehousing to Ensure More Than 95% On-Time Deliveries & Near Zero Shipment Errors

Spencer's Retail, a multi-format omni-channel retailer operating 45+ stores and selling 20,000+ products online, faced mounting operational challenges: meeting ultra-fast fulfillment SLAs, providing reliable ETAs, rising picking errors, high return volumes, rider shortages during peak hours, and fragmented data across WMS/OMS/TMS that caused inventory inaccuracies. To address these issues Spencer's engaged Shipsy and deployed Shipsy's TMS and WMS solutions to centralize transportation and warehousing.

Shipsy implemented a combined TMS/WMS stack—real-time customer tracking, AI-enabled auto-allocation, route optimization, analytics dashboards, scan- and image-based picking, LPN-based receiving, and ERP/OMS integration—to streamline fulfillment, reverse logistics, and inventory control. As a result Shipsy helped Spencer's achieve 99% inventory accuracy, 99% order fill-rate, more than 95% on-time deliveries and under 1% shipment errors while restoring real-time visibility and improving rider utilization.

Spencer’s Retail