Case Study: Oman’s Leading Telecom Company achieves faster, smarter last-mile delivery with Shipsy

Shipsy Empowered Oman's Leading Telecom to Transform the Region's Digital Marketplace Landscape

Oman’s leading telecom company, the country’s largest telecommunications provider, needed to support rapid eCommerce growth while overcoming manual order allocation across multiple logistics service providers and drivers, limited visibility into deliveries, poor SLA tracking, and rising last-mile costs. These inefficiencies were hurting customer experience and creating pressure to scale deliveries for orders coming through Amazon.

Shipsy implemented a unified 3PL and own-driver management platform with centralized control tower capabilities, intelligent order allocation, real-time tracking, and performance analytics. As a result, the telecom company achieved 99.5% auto order allocation, a 64% increase in customer satisfaction, a 21% improvement in SLA adherence, and 3x faster expansion into new service areas, while also supporting a 25x increase in eCommerce marketplace deliveries.