Case Study: Qatar Post achieves significant last-mile cost reductions and improved customer experience with Shipsy

Qatar Post Automates Last-Mile Operations to Drastically Reduce Costs & Boost Customer Experience

Qatar Post, the national postal provider of Qatar (est. 1950, handling ~90% of domestic mail and deliveries to 200+ countries), faced inefficient last‑mile operations as e‑commerce volumes surged: no advanced route optimization, lack of real‑time proof‑of‑delivery and driver tracking, manual booking processes, and limited visibility into rider and carrier performance. To tackle these issues, Qatar Post engaged Shipsy to automate last‑mile operations using its route optimization, Shipsy BI analytics, centralized bookings and real‑time visibility tools.

Shipsy implemented automated route optimization and dynamic order clubbing, centralized bookings, analytics‑powered dashboards, NDR tracking, suspicious‑delivery alerts and gamified incentive disbursal. The Shipsy solution significantly reduced last‑mile costs by increasing first‑attempt delivery success and cutting miles traveled, improved rider productivity and morale through data‑driven incentives, and boosted customer experience with real‑time delivery visibility and actionable insights.

Qatar Post