Case Study: Leading UK Retailer achieves 15% lower last-mile cost with Shipsy AI-powered TMS

Leading UK Retailer Deploys AI-Powered TMS to Shrink Last-Mile Cost by 15% & Make Deliveries Greener

Shipsy worked with ASDA, a leading UK retail company and omnichannel supermarket chain with 1,000+ stores across the UK. ASDA needed a TMS to manage its in-house logistics across first-mile, mid-mile, and last-mile deliveries, including returns and pickups, while also improving shipment visibility, reducing customer queries, supporting quick commerce delivery promises, and lowering growing 3PL costs and emissions.

Shipsy implemented an AI-powered TMS with real-time customer communication, live tracking, ETA updates, time-slot selection, AI-agent incident management, automated last-mile allocation, multi-3PL visibility, optimized routing, dynamic stress analysis, geocoding, and auto-generated mid-mile trips. As a result, Shipsy helped ASDA achieve a 15% improvement in NPS, 20% higher workforce productivity, a 15x reduction in delivery cost, and significant carbon emissions reduction.