Case Study: Leading Furniture Company achieves 45% reduction in delivery-to-installation time with Shipsy

Leading Furniture Brand Shrinks Delivery-to-Installation Time by 45% Using Automation & AI

Leading Furniture Company is a D2C omnichannel home and sleep solutions brand operating from 99+ stores that faced fragmented delivery operations — no real-time visibility into driver activity, inefficient multi-carrier management, missing checks for multi-part furniture, long delivery-to-installation lead times (up to 48 hours), poor carpenter utilization, and no customer time-slot selection. To address this, they partnered with Shipsy and adopted Shipsy’s delivery orchestration suite (Driver App, AI routing, helper allocation and multi-carrier management).

Shipsy implemented a Driver App for real-time tracking, AI-powered route optimization and time-slot recommendation, dynamic carpenter/helper assignment, automated indent and multi-carrier management, and automated driver payouts. As a result, Shipsy helped the Leading Furniture Company cut delivery-to-installation time by 45%, increase vehicle capacity utilization by 31%, raise delivery NPS by 26%, reduce market vehicle costs by 14%, and significantly improve first-attempt delivery and faster, accurate rider payments.