Case Study: Leading 3PL Logistics Company achieves 25% reduction in customer complaints and seamless cross-border pickups with Shipsy

Leading 3PL Increased CX by 24% and Seamlessly Scaled Cross-Border Pickups

Leading 3PL Logistics Company, headquartered in Riyadh with 28 branches and founded in 1999, faced rapid growth-related challenges including an inability to scale cross-border pickups, traditional and manual customs clearance, rising customer complaints, and long customer onboarding times. To address these issues they engaged Shipsy and its end-to-end customs-integrated logistics management platform.

Shipsy deployed its solution in 45 days with zero data loss or business downtime, integrating with 3PLs across the GCC, automating customs clearance and first-mile operations, and providing a white‑labeled portal for pickup requests and label printing. As a result, Shipsy delivered measurable impact: 25% reduction in customer complaints, 35% faster customer onboarding, 45% reduction in cash reconciliation time, and a 12% increase in deliveries per driver.