Case Study: Eureka Forbes achieves 35% technician utilization boost and 50% NPS improvement with Shipsy

Eureka Forbes Boosts Technician Utilization by 35% Using Real-Time Visibility

Eureka Forbes, a multinational home-appliance manufacturer that handles 1.2M+ services per month through 1,800+ business partners across 1,500+ towns, faced operational friction from onboarding and managing multiple 3PLs, lacked real-time technician visibility, and suffered delivery delays and poor post-sales updates. To address these issues they partnered with Shipsy and deployed Shipsy's TMS solution to unify carrier management and improve field service coordination.

Shipsy implemented a unified TMS with a single API for multi-3PL connectivity, real-time technician tracking via SDK, dynamic delivery scheduling, automated customer notifications, AI-driven availability prediction, and an app for service execution. As a result, Shipsy helped Eureka Forbes boost technician utilization by 35%, improve Net Promoter Score by 50%, and streamline 3PL integrations through one API, reducing missed deliveries and improving post-sales experience.

Eureka Forbes