Case Study: DMart achieves a 64% increase in customer satisfaction and 34% reduction in incidental costs with Shipsy's real-time tracking

DMart Deploys Real-Time Tracking to Boost Customer Experience and Slash Incidental Costs by 34%

DMart, India’s leading one‑stop supermarket chain with a presence in 375 towns across 12 states, faced a surge in customer queries and operational inefficiencies due to lack of real‑time container tracking, limited visibility into carrier performance and order volumes, and manual email‑based communications. To address this, DMart engaged Shipsy and its real‑time shipment/container tracking solution.

Shipsy implemented a single dashboard for real‑time multimodal container tracking and deployed Shipsy BI analytics for transshipment aging, carrier performance and volume insights, improving logistics planning and decision making. The Shipsy deployment drove measurable results: a 64% increase in customer satisfaction, a 37% decrease in ETA SLA breaches and a 34% reduction in incidental costs.

DMart