Case Study: The Silver Diva achieves faster order fulfillment and significant labor savings with ShipStation

The Silver Diva - Customer Case Study

The Silver Diva, founded by Carrissa Barbee, is a hand-stamped jewelry brand and in-store stamping studio that grew from a home operation into multiple retail locations and several online channels (3 Etsy shops, 2 websites and an eBay store). Rapid growth created a fulfillment bottleneck: printing and preparing orders one-by-one — especially during peak seasons like Christmas and Mother’s Day — plus slow return-label handling, was consuming large amounts of labor and time.

Implementing ShipStation enabled bulk order selection and one-click label printing, ordered print queues (so no more manual alphabetizing) and automatic emailed return labels. The result was a dramatic reduction in shipping prep time and labor costs, faster label printing, smoother returns, and more staff hours freed for other work — in Carrissa’s words, ShipStation “saved our lives.”

The Silver Diva

Carrissa Barbee

Owner