Case Study: The Burlap Bag achieves streamlined shipping and rapid batch order fulfillment with ShipStation

The Burlap Bag - Customer Case Study

The Burlap Bag is an Austin-based retail shop and online store that sells handmade goods and candles—many with quirky names—and hosts workshops and events while representing more than 90 artists. As the business grew across Etsy, PayPal, Squarespace and wholesale channels, order management became chaotic: Lauren handled ecommerce and emails, Josiah handled fulfillment, and priorities and shipping instructions were easily lost in manual communication.

Implementing ShipStation consolidated all sales into a single dashboard and enabled batch shipping, custom packing slips, and saved customer/address data. The result: streamlined workflows, dramatically faster processing during big promos (labels and packing slips printed in about five minutes), fewer mistakes and much less back-and-forth—freeing the team to focus on products and community instead of logistics.

The Burlap Bag

Lauren Lowe

Founder